RH Internacional - About RH Internacional

Recruitment and Selection

Temporary Staff

Telerecursos

Student Workers / Interns and Trainees

Outsourcing

Assessment of Potential

Telerecursos is a division of RH Internacional, dedicated to both temporary and permanent staffing for Call Centers, from the operator level to management. Our focus is on identifying professionals with skills and aptitudes best fitted to the special requirements of this sector.

HOW ARE WE DIFFERENT?

The selection process is extremely demanding and designed to identify candidates who meet the specifications defined by each client, requiring us to evaluate the technical and personal qualifications of each candidate, which include:

	Communications skills (vocal and verbal expression);

	Keyboard skills including quality and speed of data entry, quantifying reaction times from receiving information to inputing data into the ISV testing system;

	Performance in group exercises and work simulations;

	Attitude to work and degree of commitment.

The ISV tests, developed in Great Britain and adapted for use by RH Internacional, simulate call center work environment and are applied during the selection processes. They include the following modules:

Characteristics of the ISV tests include:

	Assessment of simultaneous listening and data input abilities;

	Quantify the speed and quality of data entry;

	Evaluate the degree of concentration (memory span);

	Test results with graph formats, see example below.

Contact our commercial department to enquire about the advantages of RH Internacional services - they will be glad to set up a meeting to discuss your specific needs.